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Are other channels working normally on your device, such as YouTube, Netflix, The Roku Channel, etc.? No need to EMPHASIZE every other WORD. Should you experience further issues, please create a new post. The other updates are nice, but not worth the price without the cellular feature. Her primary app, Xfinity, worked fine, for about 6 weeks, then stopped. Have they added the new modem MAC address to the account and is it in enabled status? This is not common with other TV boxes in the market today. I suppose I could take the modem outside and hook it up, which would eliminate that 1 splitter. As a reminder, Xfinity requires their customers to be using an Xfinity internet connection, and have the additional streaming service added on to their subscription, in order to use their Xfinity Stream app/channel on devices such as a Roku. I can receive and make calls but it’s not Showing it’s activated on The Xfinity mobile app. Then reports back to try later. You can call them and have them verify the information they have active on your account, update it to the new modem info and you should be able to activate/provision it after that. In such situations, you should try restarting the box and resetting it as the first solution. Please contact the moderators of this subreddit if you have any questions or concerns. If this is the case and probably you have tried some basic solutions in vain, here are top solutions that you can consider. Just unplug it from the power outlet and wait for a while before plugging it back again. If this doesn’t work, then proceed to the next step. All 4 rokus work fine otherwise. I’ve spoken to xfinity multiple times and their stance is it’s on Roku’s end. If connecting your own modem, please click next below to continue. It doesn't have to be the Comcast rental gateway but you can't connect it to the neighbors Wi-Fi or a hotspot and use this. Verify all power cords are connected and plugged into a working outlet or power strip. The information found on Themescene.tv is strictly for entertainment purposes only. Should you experience further issues, please create a new post. The Xfinity Box is offered for free by Comcast. Hey so I was having the same issue and tried a lot of different things, what worked for me is restarting my modem of all things. This is the most viable and the most common method of solving this issue. I have tried on WiFi, on Cellular, resetting the phone and watch, factory resetting the watch, factory resetting the phone (mad I did this, major waste of my time). Remove the Xfinity Stream Beta channel from the Roku home screen. Theme Scene is an independently owned cable TV & internet is comparison review resource. Have you contacted Xfinity and had them change the rate codes to a customer owned modem? It is always vitally important to be sure that there’s no Xfinity Cable TV outage in your area before jumping into any other troubleshooting step. She has Comcast Internet and using Google WiFi. ROKU, the ROKU Logo, ROKU TV, ROKU POWERED, "Streaming Stick," "HAPPY STREAMING" and "NOW THIS IS TV" are trademarks and/or registered trademarks of Roku, Inc. in the United States. Twice, because the automated voice says they will text you to check, but that never happens, so I had to call again. Just not on tv. Then restart your device from Settings>System>System restart. Netflix, amazon, and a few other apps I use. The activation process got stuck on the "almost activated" page. If that is what you’re experiencing, try to use any of the below solutions. just to see if it'll activate. I realize it may be a lost cause as far as getting the activation finalized on my own. Press J to jump to the feed. We've had xfinity internet for 8, 9 years, never had an issue.

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