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Uber runs what is called “Uber Partner Sites” which is sort of their local online presence. Here’s our list of all local Uber partner websites and e-mail addresses. However, you do have the option to customize the information on help.uber.com by either logging in (for Uber partners only), or by selecting a specific city. Sign up to drive with Uber for a cash bonus! If you are having trouble getting the information you need from the main Uber company support email, you can try contacting your local team. Whether you want to reach the sales team, need assistance with UberConference, provide feedback, or simply say hello, welcome to contact us anytime! Please note: Uber has a Critical Safety Response Line in place. You can also get to us the old-fashioned way by simply calling +27800172956 – our support team will be ready to take care of whatever issue you’re having. Generally, help.uber.com would be your first step when trying to contact Uber. As soon as an Uber ride is completed, you can also simply reply to your email receipt or app receipt. The online Uber help section provides guides and information on a variety of topics, with dedicated sections for both riders and drivers. The Uber website also offers a number of guides on how Uber works, explaining how to use the app and its many handy features. You’ve contacted an address that does not accept incoming email. Diane C (Uber Chat Rep) - Live Chat is available for new applicants that need assistance in their application. Uber riders can call phone support 24/7, or write in to us via the Uber app or Twitter & Facebook. Get the help you need at the touch of a button in more than 40 towns and cities across the UK. We use a variety of streamlined, user-friendly support features to make sure that riders can get the help they need, regardless of what the situation is. Let’s start with that part of the Uber customer service you might be looking for, that you would typically assume exists, but doesn’t: Do you have a question or issue and would like to speak with a human being and call Uber? The options include: trips, account, payment, how to use Uber, or Uber for Business. This option will provide you most likely with an immediate response to your questions during live chat hours. We’d love to help out if you have an issue. Open the Uber partner app and click on “account”, Select “Help” at the top of your menu options. Of course, you can always contact us directly. The answers to these are all available in the app’s support center. Maybe your question involves Uber rides to and from the airport, or opening an Uber account for your business. If you contact Uber via email, but the response you received was not helpful, you can simply start the process again by sending an email to the generic Uber support email address again (similar to hanging up and dialing again when on the phone with an unhelpful call center representative). If your Uber contact provides an answer to your question, but you have additional questions, be sure to respond to that same email thread, instead of contacting Uber customer service again by using the general support email address. It is strictly for emergency or safety-related assistance. Select between “Trips”, “Account”, “Payments”, “Device”, “How to use Uber” or “Vehicles”. I Drive with Uber show you how to Contact Uber: Support, Help, Customer Service, and More. Download Uber Modern Slavery Act Transparency Statement, Download Uber Eats Modern Slavery Act Transparency Statement, Tap 'Call Support' and you’ll be connected to a trained member of the team. Once you become an active driver, support is provided by email. I am attaching a conversation I had with a chat agent just to show exactly what she mentioned. Die Hilfe-App in Windows 10 bietet schnellen, kostenlosen Support für Microsoft-Produkte. The information available will then be tailored to your personal account (if you log in), or to your chosen city. If you can’t find the information you were looking for in the Uber Help portal, you can contact Uber directly using this contact form built into the Uber website. Uber partners and passengers that are looking for ways to contact Uber may find this to be quite a challenging undertaking. Die Sicherheit und das Wohlbefinden aller Nutzer der Uber Apps haben für uns höchste Priorität. © 2020 Copyright GoDrive, Inc. All Rights Reserved. Uber’s in-app help section also offers advice on various rider topics: it tells you how to find a lost item, because we’ve all got a friend who’s constantly leaving their phone or wallet behind after a ride! Note: this is NOT an Uber number. Fast and efficient. Once all parties are out of harm’s way, and the necessary authorities have been contacted, please dial the number below to speak with an Uber representative. We operate an Uber support line for riders and drivers 24/7. The support@uber.com email is no longer active. Use this code – IANH62VUI  – and get $5 off your first ride. Just find the category that matches your issue or just type in a keyword to search for a help page. Remember, drivers may not answer their phones whilst driving, so you can always opt to send a text message for them to respond to instead. Uber’s support team is not the type that makes you wait for hours on the phone while listening to repetitive music. Please note that this line is strictly for users who require safety-related assistance.”. Here are examples of some of the most popular Uber Partner Sites: Each city that the Uber service operates in has it’s own local Uber email address in addition to the main support@uber.com email address above. If you’re contacting your driver after a ride about a lost item, you can go to the “Your Trips” section, select the appropriate ride and select “I lost an item” to get in touch with them. Let’s start with the most convenient and accessible method: The name says it already: this is the official “Uber customer service” for its partners and passengers. How can we help you? Advertiser Disclosure: We are a site that may receive compensation when you use the links to companies and products that we refer to. To protect the privacy of drivers on our platform, we don’t feature drivers’ phone numbers directly, but the app will put you in contact. We look forward to chatting with you soon! Contacting Uber via email might take some patience and (friendly) persistence. If you want to discuss the details of a trip, a pickup location or a lost item, it’s easy to call your Uber driver using the Uber app. Hilfe-App Support kontaktieren stattdessen im Browser öffnen. As a general rule, asking one question at a time will have a much higher success rate than asking multiple questions at once. You can find the local email address on your city’s partner website. That’s why we challenged ourselves to show you the best approaches to contact Uber effectively. Please submit your request by tapping “Help” in the Uber app or by visiting help.uber.com from a web browser. This is what they say about it: “If you require immediate police or medical attention, please call 911. Need to speak to us? There now is a relatively new Live Chat available that allows you to chat with a representative from Uber customer service. If you have an issue with a specific trip, go to “Your Trips” inside the Uber app to get help. You can call our dedicated support team, 24 hours a day, 7 days a week. You can also get help via social media. Your Uber contact will very likely remain the same as long as you respond to the same thread. Depending on the urgency and nature of your question or issue, one of the 7 listed possibilities to contact Uber will hopefully lead to a successful resolution. So if you’re trying to get an instant ‘human’ response to a non-emergency problem as a driver or passenger, there currently is no (you can’t call Uber, to speak with a human being on the phone, you would have to call a taxi) Uber customer service phone number. As you land on the Help Portal for Uber partners, you’ll find a list of popular topics, such as: The FAQs covered on the Help Portal are of a fairly universal and basic nature. This is probably the easiest way to get a hold of Uber as of January, 2017.

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