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Checking in and getting our boat was a breeze. Copyright © 2004–2020 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. This is the version of our website addressed to speakers of English in the United States. I asked his advice about where we should go and mentioned again to him that I didn't have much experience, at which point he went off on one, basically trying to talk me out of going altogether. Booked them for a trip and canceled on us the day of the trip, but still charged us anyway. 8/17/2018We at Spencer's appreciate the positive review, Scott. Edit.css-1mpk29p{width:24px;height:24px;display:inline-block;vertical-align:middle;position:relative;overflow:hidden;top:-0.1em;fill:rgba(43,39,60,1);}.css-1mpk29p::before{position:absolute;display:block;left:0;}.css-1mpk29p::after{content:'';display:block;position:absolute;left:0;right:0;top:0;bottom:0;}.css-1mpk29p svg{position:absolute;width:100%;height:100%;fill:inherit;display:block;left:0;top:0;right:0;bottom:0;}. One person in our group had sprint. Best way to get around the island. We have extensive knowledge of fiberglass and gelcoat repair, bottom painting, engine maintenance and general boat repair. Took my boat in there to have the bottom painted, within a day it was peeling off. This is the version of our website addressed to speakers of English in Canada. Good luck! Please view our policy again on spencersboatyard.com, I rented a 26ft Rendezvous deck boat for the week. Thank you for your business! Mind you the woman on the phone said they had one on the boat. We at Spencer's Boats felt this group was too inebriated, abusive and did not recognize that our boats cannot go out over-capacity. Checking in and getting our boat was a breeze. Poor customer service.We booked a boat for 10 people, the day prior to our reservation, gave them a credit card for the deposit, was told we could arrive at our convenience, but that we would be charged the full day, not a problem.The following day, we pay for a taxi from Duval to the harbor, all our belongings ready for a day on the water, and the man behind the counter claims the boat was double booked, and that he gave the boat to a group 30mins prior.My questions: if you knew it was double booked, why didn't anyone call us to let us know so we didn't have to exert the energy to come out. Cleanest boats in Key West! I highly recommend them. We have rented boats in Key West for the past 18 years....Spencer's is absolutely the best experience we have ever had. We had so much so fun!!!! I was able to reserve in advance of my trip. Took my boat in there to have the bottom painted, within a day it was peeling off. Our website as well customers inquiring always are told that there is a $1000 authorization/hold on your credit card. Even when we thought we didn't have enough gas to get back, they sister ya via phone (we made it back without having to search for a gas station on another island because we went so far out lol). We have extensive knowledge of fiberglass and gelcoat repair, bottom painting, engine maintenance and general boat repair. Jul 19, 2020 - Cleanest boats in Key West! We are a small locally owned business owner which has been in business for 25 years and I assure you that we are not "robbing" anyone just protecting our assets/business and doing standard business. They let me use their. They pulled us out, power washed the bottom and painted. Rates listed do not include Florida Sales Tax of 7.5% and fuel costs. He was quite condescending as he explained that there was a lot of shallow water in the area and that the prop was damaged yesterday by "someone like me" and that the boat was an expensive piece of kit etc etc Also told me to be extra careful to watch the gps to avoid getting grounded anywhere. We went up to key west of a bachelor/bachelorette weekend. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We've been getting out boat at Spencer's for a few years now and are always extremely pleased at both how we are treated as customers and the quality of the boats. We wanted to switch days due to some high winds and they allowed it without any issues at all. Thank you for the positive review and we are glad you had a wonderful experience with our boat rentals. The water had gone. “We rented a 26' deck boat for the day for a small group of us.” in 3 reviews, “We rented the 22' Panga which was perfect for relaxing on the water and doing some fishing farther offshore.” in 2 reviews, “We had a great experience, Rick explained everything I needed to know to boat safely, looking forward to many more rentals in he future.” in 2 reviews, Key Wests only Boatyard! My family rented a boat from Spencer's last week while in Key West. I didn't get his name but He was a VERY VERY VERY old. This establishment is a scam and gives Key West a bad name. "I told him we had a membership with Boat US. Horrible, go anywhere else. 8/21/2020Thanks so much for your kind words, Caity. They wait until we get all the way down here last minute to inform us that the deposit was in fact 1,000$ and because we obviously didn’t have it (we had no idea of course). The boat was in top shape with all the important electronics functioning well. I would give -0- stars if that was an option. Includes Spencer's Boatyard Reviews, maps & directions to Spencer's Boatyard in … Then he told me to wait for high tide!!!! We were able to rent a boat big enough for our family and see the keys! We rented a 26' deck boat for the day for a small group of us. They referred us to John for boatwork, and Dan for prop work. What type of yachts does Spencer build? We specialize in fiberglass and gelcoat and are available to repair or makeover your vessel. Call for best price in Key West. We were charged 150$ as a deposit, sounds responsible right? Collected seashells. Learn more. They wait until we get all the way down here last minute to inform us that the deposit was in fact 1,000$ and because we obviously didn’t have it (we had no idea of course). We called TOW BOAT US for you so we did assist you and you misrepresented your membership status which resulted in your charges. No discount, and more importantly no apology.How irresponsible do you have to be to send someone to send someone out in a boat without checking the navigation is working?This guy doesn't care as long as you don't break his prop. We had a group of 6. Thanks so much for your kind words, Jay. Upon arrival we were greeted with a smile and the cutest dog behind the counter! We do have to deal with variable weather here in the Keys but we do our best to give our customers the best information and routes to make their day as enjoyable as possible. The boat was in top shape with all the important electronics functioning well. They filled our coolers with ice, then proceeded to provide us maps/GPS to a great snorkeling site and then we headed to an abandoned island to relax on the beach. Spencer's Boatyard. That was of course ruined. It was the perfect day. They suggested that due to the size of the boat, the winds, etc that we would be better off going to an island. We asked him where are we suppose to put the fish and he said in your cooler. Whether you looking to rent a boat for your own island adventure or needing maintenance and repairs on your personal vessel, Spencer's Boat Rental and Boatyar……

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