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The quickest support for activating your equipment is available from 7am-9pm PT, seven days a week. Item has been added to your cart. or by using the My Shaw app. If you are a new customer connecting a Shaw Modem for the first time, you will need to locate a coax outlet. There is also some additional setup information; and for upgrades, e-cycling resources for your old modem; below. Once your Gateway is connected, you’re ready to customize your home’s WiFi Network with the BlueCurve Home app. Select your WiFi network name from the list of available networks. To contact us, select the blue chat bubble on this page, visit shaw.ca/chat or chat with us via the My Shaw app. While there is no cable TV service in your area, you can still sign up for satellite TV. Follow the onscreen prompts to customize your network name and password. If the fans on all sides are covered, it can cause the modem to overheat. Once your new Fibre+ Gateway has been activated, you can move it to a different coax outlet in a more central location. My last modem had two.Fibre+ Gateway supports both 2.4Ghz and 5Ghz wireless networks, but these won't appear separately in lists of available networks. Pods improve your home network's WiFi coverage and eliminate dead spots. All rights reserved. If you already have Shaw services and are replacing or upgrading to a Fibre+ Gateway, please use the same location and coax outlet where your old modem was connected. Easy to follow instructions for all Self Connect equipment can be found at shaw.ca/selfconnect. Can I mount the Hitron CODA-4582 modem in any direction? Connect the HDMI cable to the HDMI port on your receiver and the HDMI port on your TV. As an existing customer, you may see different prices, terms and promotions unavailable to new customers. Using a Smartphone, Tablet, or Computer; check the settings or connection menu to ensure WiFi is turned on. What if I follow the instructions and my equipment doesn't work? As a new customer, you may see different prices, terms and promotions unavailable to existing customers. If your device does have Gigabit connections but the light still only blinks green, check the Ethernet cord, which may need to be swapped out for a better cord. Hitron Router Settings: Administrative Password, How to Manage your Hitron router settings, How to create PTR records or reverse DNS lookups for Static IP, Troubleshooting my slow Business Internet, Your modem, a power cord, a coax cable, and an Ethernet cable. You will see prompts like these while activating your Fibre+ Gateway: What should I do if I don't see in-app prompts like the ones shown above?To restart the connection process: My phone’s camera (or QR reading app) does not recognize the QR code on the Fibre+ Gateway.You can manually enter the CM MAC Number (found on the bottom of the device). For instructions on how to return equipment to Shaw, including if you need a return shipping label provided to you or if you are moving, see How To: Return Shaw equipment. Read Equipment Info: Fibre+ Gateway for more information and, if necessary, visit your device manufacturer's support website. To contact us, select the blue chat bubble on this page, visit shaw.ca/chat or chat with us via the My Shaw app. Look at your new equipment and find the model. If you're a Fibre+ Gateway with Phone customer, connect your telephone to the. Please mail-in your old Hitron modem using the Canada Post return postage label, provided in your self-install kit. At this point it’s possible that no further action may be required if you see your new Gateway online with your WiFi name at the top of the Home app dashboard. Your self-connect kit provides you with everything you need to setup your new modem - no appointments, no setup fees, no hassles. Note that the password you enter for the WiFi here will also be the password for the modem portal where you would log in to perform advanced configuration, If your WiFi password is going to be shared, Shaw recommends updating the admin password after, After re-entering the password and selecting. The modem will go through the steps required to check your network settings. 2. While we don't offer {unavailableProductNames} in your area, you can still take advantage of so many other Shaw services. If another outlet isn’t available or it still doesn’t work there, you will need to contact us by visiting shaw.ca/chat or by using the My Shaw app. Something went wrong and we couldn't check your service area. How do I set up my WiFi network if I hardwired my computer with an ethernet cable?If you wired your computer to your Fibre+ Gateway using an ethernet cable, open a web browser, type “10.0.0.1” into the address bar, and press Enter. If you need answers to other common Self Connect questions, our FAQ article has you covered. Occasionally conditions outside our control may impact delivery times. If not, please follow the instructions above to rename your WiFi network using the Home app. Try using a different coax outlet, if available. If you or anyone helping with your Self Connect needs extra support, we can arrange to have a technician assist you. If you choose the same WiFi network name and password you were using previously, some the devices in your home might reconnect automatically. All equipment is in the kit, including handy instructions. If you are also activating a Wireless 4K BlueCurve TV Player, connect your Fibre+ Gateway first and make sure its online with a white light before connecting your TV Player to power. For more information, visit shaw.ca/selfconnect. After selecting the network, you will be prompted to enter your default key which is located on the back of the modem. Some exceptions exist based on your home address, but this is fairly uncommon. Please try again or contact Support. Whether you are upgrading from a previous model, or a new Internet customer, watch the videos below and read the instructions to learn how to setup your new modem. Your kit will be delivered straight to your door and should arrive within 1-3 business days. Or, contact your phone's manufacturer to learn how to enable a QR code reader on your device. If any of your devices are still unable to connect to your network, please visit the device manufacturer's support website for assistance. Finding the right place to install your new modem: If you are upgrading from an older model of Shaw modem, you can connect the new modem in the same location. *Note: This video & user guide reference upgrading from a prior model, but many of the steps are identical if you are setting up your first Shaw Modem. Fibre+ Gateway supports both 2.4Ghz and 5Ghz wireless networks, but these won't appear separately in lists of available networks. Select Let’s Go and you will be ready to set up your new WiFi network name and password. The light on the top will change colours during activation and when it’s finished, will be white. Connect with us anytime by clicking the blue chat bubble on this page, visiting. Wait up to 15 minutes for your Fibre+ Gateway to activate. Note: If there in not an adequate way to orient the modem, when you call to activate your modem, let us know and we will ship a wall mount bracket to you at no charge. If you've followed the Self Connect instructions and your equipment is not activated, we recommend that you try using a different coax outlet in your home. The quickest support for activating your equipment is available from 7am-9pm PT, seven days a week. WiFi Pods. You will need to contact us to start your move and to check your new address to make sure it’s eligible for Self Connect. How do I connect my Home Phone to my Fibre+ Gateway?You can find a visual guide for connecting your Shaw Home Phone to your Gateway here. If your Gateway is stuck on an amber light for more than 5 minutes, the outlet may have a weak signal or no signal. Click on the Show More link below for more helpful tips. To contact us, select the blue chat bubble on this page, visit shaw.ca/chat or chat with us via the My Shaw app. How To: Change your WiFi name and password with BlueCurve Home, How To: Use parental controls on the BlueCurve Gateway. If you don’t see any prompts, tap. After you’ve placed your Gateway, connect the coax and power cables to the back of your Fibre+ Gateway, and the other ends to their respective outlets. Self-Installation Explained: Self-Installation of your Shaw Direct system can be broken down into three (3) basic steps: 1. If something is missing from your kit, let us know. Everything you need to easily install your services is in the kit and we’ve got step-by-step instructions available online. All you need to do is find the best spot in your new home, plug in, and activate your services. If you need answers to other common Self Connect questions, our Self Connect FAQ article has you covered. Once you have configured your network and are online you will need to update the settings on your WiFi devices with the new network name and password that you’ve configured, so that they are connected to the new network and modem. Instead, devices are routed to the optimal network using a feature called band steering. How can I wire my Gateway and TV box to the same coax outlet?If you have two devices that need to share the coax outlet, you’ll need a 2-way splitter and 3 coax cables. You may also use RCA, component, or composite cables if your TV does not support HD. Delivery is free and there’s no need for a technician. Open a web browser on the device, and enter “10.0.0.1” in the address bar. Ensure that your TV is set to the same input to which you connected the cable; for example, HDMI1 versus HDMI2. Self Connect is easy, but if you need a little support, our technicians can help you.

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