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Ask the experts from the BEIS and EST here - £100 voucher to be won, Share your tips for removing household stains with Crown - £100 voucher to be won, How do you relax when you have 10 minutes to spare? All products from Zapf Creation AG adhere to European toy standard EN 71. Baby won't open eyes! CE mark: By using the CE mark (short for “Communauté Européenne” or European Community), the manufacturer confirms that the product meets the fundamental safety and health requirements of all relevant EU directives. We will be happy to send you our latest catalogue. This is page 1 of 1 (This thread has 5 messages.). Lion Mark: Developed by the British Toy & Hobby Association (BTHA) for toy safety and quality, this mark confirms that the toy was manufactured in accordance with the requirements currently applicable in the United Kingdom and the European Community (BS 5665 / BS EN 71). They ended up putting her on an antibiotic for it, that I had to apply inside her eyelids. With realistic functions and cute sounds, it’s almost like a real baby and joins little doll parents through the day. stressed2007 Thu 12-Mar-09 16:19:40. ok are the batteries up the wrong way? Zapf Creation AG itself does not have a dolls’ hospital and does not offer repairs. To comment on this thread you need to create a Mumsnet account. Baby Annabell is a brand of Zapf Creation AG. OP’s posts: See next | See all Add message | Report | See all. Safety and quality marks found on product packaging are a good point of reference. Please contact the retailer from whom you purchased the product. I don’t know if I can justify that for a doll that was received defective. Magic eyes baby born don´t open anymore. Should you have a complaint despite this, your statutory warranty claims will be processed directly by the retailer. Drs first thought it was an infection but all tests came back negative, he has been making so much progress and he acts like a completely normal healthy newborn, he just won't open his eyes....even when he is awake. We would like to use services from a third-party provider (Google Analytics) that help us to analyse the statistical use of our website (statistics). It is a favourite with children, especially in the UK. Comments from original poster (1) Comments from original poster (1) Load more . Below you have the option of permitting or rejecting all these services: The product does not work as described. It is a favourite with children, especially in the UK. Head over to Mumsnet Reviews to find out which ones came out on top. Zapf Creation AG adheres to the limits for materials used and composition prescribed in Europe. Try again. Have the doctors given you any clue as to what could be the problem? Looking to order another one and it’s almost $20 more now. Only use the toy for the purpose for which it was manufactured. Cleaning the vinyl parts/body: Superficial soiling can be removed using a damp cloth and mild detergent. Zapf Baby... | Posted on May 18, 2017 | Be the first to answer. Do not copy or redistribute in any form! Please help. To feel sad my mother is going to be a grandmother so late? With realistic functions and cute sounds, it’s almost like a real baby and joins little doll parents through the day. To use these services, we need your consent. No, Zapf Creation AG products are sold exclusively by retailers. Is it under guarantee? Please remember to submit the receipt. you can call the doll hospital - otherwise known as Zapf customer services - do you want the number? It appears you have not yet Signed Up with our community. Asked a friend to repay loan and now she is giving me the cold shoulder. Where passages are marked with “Tips for children”, we recommend that you read these passages together with your child. This plasticiser was specially developed for use in sensitive application areas (children's toys, medical products, products that come into contact with food) and approved by the European Food Safety Authority (EFSA). Stay healthy through tips curated by our health experts. I've changed the batteries,all but given her the kiss of life. Send us your enquiry with the subject “Missing parts” and an explanation via the contact form. Ask our community of thousands of members your health questions, and learn from others experiences. Baby Annabell is a brand of Zapf Creation AG. You need to try a different dr for sure cause if the eyes are stuck together then they need to do something to fix it. 0 Answers Baby Annabell won't stop making noises. Zapf Creation AG exclusively uses the innovative non-phthalate plasticiser Hexamoll® DINCH®. No-one in the hospital had seen this before and so did tests and all was clear. Inform older siblings which toys are dangerous for small children. The most frequently asked questions and answers about Zapf Creation AG and its products. What can I do? i have a baby annabell it doesnt work either bought on ebay ages ago.i bought mine for dd1s 3rd bday last year i am really upset 2!! Has your question not been answered? Our customer service department will be happy to help you with missing or lost accessories. Take note of the age restrictions and store toys separately by age group. Her eyes were fine while she was awake, but as soon as she would go to sleep they would goop up again and she'd need a warm wash cloth to be put over her eyes before she could open them again. Just send us an enquiry with the subject “Catalogue request” and your postal address via the contact form. They include the following: Important safety and quality marks found on product packaging.

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