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You did the right thing by forwarding it to us. That seems like a legitimate reason to contact you, and with the high rate of consumers who shop on the popular site, it’s a safe bet that the scammers will land on a victim who actually believes the email. Amazon will never send you an unsolicited message that asks you to provide sensitive personal information like your social security number, tax ID, bank account number, credit card information, ID questions like your mother's maiden name or your password. Change email or password. If your order shipped directly from a seller and can't be modified, please contact the seller for instructions. Your Orders Got e-mail saying order cancelled -- but I didn't order anything. Note: Go to Your Orders to see if there is an order that matches the details in the correspondence. Suspicious or fraudulent emails, text messages, or webpages not from Amazon.com often contain: Note: Legitimate Amazon websites have a dot before "amazon.com" such as http://"something".amazon.com. If the link takes you to a site that is not a legitimate amazon domain, then it is likely phishing. You can select Request Cancellation but this does not guarantee cancellation. To learn about how to avoid payment scams, visit Avoiding Payment Scams. If you receive a suspicious correspondence, here are some tips to determine if it's from Amazon.com. I think this is a not uncommon phishing attempt - there was actually a thread about it on the forum at one point. If you received an e-mail regarding the cancellation of an order you don't recognize, please check Your Orders in Your Account. Select the tick box next to each item you want to remove from the order. It says my order for two items has been cancelled. Prime members enjoy FREE Delivery and exclusive access to music, movies, TV shows, original audio series, and Kindle books. Forged email addresses to make it look like the email is coming from Amazon.com. Send the email as an attachment to stop-spoofing@amazon.com. To cancel the entire order, select all of the items. Prime members enjoy FREE Delivery and exclusive access to music, movies, TV shows, original audio series, and Kindle books. Select Cancel checked items when finished. Emails, text messages, or calls from Amazon never ask for your personal information. If for some reason they’re unable to provide a satisfactory answer, please let us know. There's a problem loading this menu right now. Add or edit payment methods, Carrier Info Select the department you want to search in. Cancel or view benefits, Payment Settings That could be very bad, right? While we're unable to respond directly to your feedback, Requests to update payment information that are not linked to an Amazon order you placed or an Amazon service you subscribed to. For more information on how to contact the seller, go to Contact Third-Party Sellers. we'll use this information to improve our online Help. If you see the order in the Cancelled Orders section, it was successfully canceled. An order confirmation for an item you didn't purchase or an attachment to an order confirmation. Since I haven’t ordered anything, what possible scam/fraud whatever could this be? Attachments or prompts to install software on your device. Since I haven’t ordered anything, what possible scam/fraud whatever could this be? If you received correspondence regarding an order you didn't place, it likely wasn't from Amazon.com. We'll never send emails with links to an IP address (string of numbers), such as http://123.456.789.123/amazon.com/. If you're reporting a suspicious URL, put it in the body of the email and send it to stop-spoofing@amazon.com Report a Phishing Email Avoiding Payment Scams Visit Report Suspicious Emails, Phone Calls, Text Messages, or Webpages for more information. Amazon account. This isn't the information I was looking for, Top subscription boxes – right to your door, Report Suspicious Emails, Phone Calls, Text Messages, or Webpages, Identifying Whether an Email, Phone Call, Text Message, or Webpage is from Amazon, © 1996-2020, Amazon.com, Inc. or its affiliates. You'll receive an email within an hour confirming whether or not your cancellation was possible. Just got an e-mail from Amazon saying the order ID I sent them is an invalid order ID. Please select what best describes the information: Thanks! Exchange or return items, Manage Prime So don’t be opening any e-mails about cancelled orders! Powered by Discourse, best viewed with JavaScript enabled. Visit Report Suspicious Emails, Phone Calls, Text Messages, or Webpages for more information. For sure, don’t use the e-mail to log onto your Seller Support should be able to advise you if the message is legitimate or not. It says my order for two items has been cancelled. If your order shipped directly from Amazon and can't be modified, you may refuse the package or return it using our Online Returns Center. Please select what best describes the information: Thanks! If you've already opened an attachment or clicked a suspicious link, go to Protect Your System. While some departments at Amazon will make outbound calls to customers, Amazon will never ask you to disclose or verify sensitive personal information, or offer you a refund you do not expect. If you receive a suspicious or fraudulent correspondence, don't share any personal information and report it immediately. Your Orders If you see an email with an order confirmation for an item that you don’t think you purchased, log into your Amazon account and go to your Your Orders to see if it matches what you see in the email. Put viruses on your computer or something even more nefarious? Shipping carrier information, Account Settings Cancel or view benefits, Payment Settings There's a problem loading this menu right now. Change email or password. we'll use this information to improve our online Help. Note: Go to Your Orders. We recommend that you report any suspicious or fraudulent correspondence. For more information, go to. If you get a request to update your Amazon account, don’t do it via email. While we're unable to respond directly to your feedback, A recent wave of phishing attacks is masquerading as an email from Amazon, informing you that your order has been canceled. You can also confirm that the order was canceled by visiting Your Orders. After submitting the cancelation, we'll send you a confirmation message to the email address on your account. https://sellercentral.amazon.com/forums/thread.jspa?threadID=1984&start=0&tstart=0, Edited by: jennifermaryp on Oct 1, 2012 3:53 PM. I did forward it to Amazon, and opened a case, but I don’t think they will understand. I got an e-mail that LOOKS like an Amazon e-mail. This isn't the information I was looking for, Top subscription boxes – right to your door, Manage Your Amazon Accounts on Mobile Devices, Sign out of Your Account on the Amazon Website, Sign out of Your Account in the Amazon Shopping App, Revoke a Website or App's Access to your Login with Amazon Information, © 1996-2020, Amazon.com, Inc. or its affiliates. Select the check box next to each item you want to remove from the order. Track or cancel orders, Returns & Refunds You can cancel items or orders that haven't entered the shipping process yet. Instead, go to Your Account on Amazon.com and click “Manage Payment Options” in the “Payments” section. For example, Amazon Pay website is https://pay.amazon.com/. If you received correspondence regarding an order you didn't place, it likely wasn't from Amazon.com. If it doesn't match an order in Your Account in Amazon.com, or in another Amazon international website, the message isn't from Amazon. Track or cancel orders, Returns & Refunds Someone who HAS ordered recently MIGHT click on the link to see what’s been cancelled. I didn’t click on any of the links – afraid to – but for sure, I have NOT ordered anything recently on Amazon! To cancel the entire order, select all of the items. Don't open any attachments or click any links from suspicious emails or text messages. Links to websites that look like Amazon.com, but aren't Amazon. If the order has already entered the delivery process, this option isn't available. To cancel the entire order, select all of the items. I didn’t click on any of the links – afraid to – but for sure, I have NOT ordered anything recently on Amazon! Exchange or return items, Manage Prime Shipping carrier information, Account Settings After submitting the cancelation, we'll send you a confirmation message to the email address on your account. Add or edit payment methods, Carrier Info They knew what you wanted, but weren’t allowed to send it through the mail! Select the department you want to search in. Maybe their computer is “psychic” and read your mind. Amazon will never ask you to make a payment outside of our website and will never ask you for remote access to your device. I got an e-mail that LOOKS like an Amazon e-mail. If you aren't prompted to update your payment method on that screen, the message isn't from Amazon.

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