report optimum internet outage
Invalid Optimum ID, please complete all fields. Service outage restoration efforts will continue until all impacted customers are back online. Get Help; User Guides; Service Appointments; Optimum Service Plans; Optimum Support App; 03:00 pm (IST): The lack of new related reports and the Downdetector platform indicate that the issue has been fixed. Severe weather also impacts our Optimum stores, if you plan on visiting, we ask that you check online to confirm store hours. 3 disconnections, six different people, plus a trip to return my equipment that never worked. How do ya like that? Are you currently in need of any assistance? Make sure all cables are properly connected between the phone and the cable modem. Our lines, which hang on power poles, require power supplies to be active. @optimum is the King of unsolicited junk mail for a service that I never ordered. Customer service from Optimum. Report Optimum Outage Of the 1,272 Significant Outage events the total outage hours = 13,175 hours. Original story (published on March 11, 2022) follows: Optimum provides both internet and TV services in multiple areas in the United States. The problem could be in the phone connected to the cable modem. Sorry everyone :(. We are always here to help! Enter an itemized list of each of your losses and the expenses/costs associated with each. But of course that customer service option is available 24 hours a day. Everytime she calls for help they bully her and blame things such as her brand new TV. Read on for details. At the moment, we haven't detected any problems at . Please try again later. Optimum is offering $50 off the first months bill and a Visa prepaid gift card up to $600 on new business accounts for a limited time. @OptimumHelp You aren't here to help. Realtime status of outages and problems with service providers. It is not you, it is me. Not Working For Me! Try visiting the following official links: Hello Marc! Hi there! $180. Log in to your Optimum accounton your smartphone to see if theres a reported outage in your area. Our apologies for any inconvenience this has caused. Go to the Outage Refunds product on DoNotPay. Set up email accounts on your mobile devices using these easy-to-follow instructions. Share them here. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. We are always here to help! Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . Facebook - Optimum How To Fix an Android That Can't Make or Receive Calls. To pay online, sign in at optimum.net and click Pay Bill at the top right-hand corner of the page. Plug your equipment back into the power source. 1. We are currently working to resolve this as quickly as possible. We are always here to help! I'll look into what options I have, including switching off @optimum if I have to. If you have a cellular-enabled mobile device, go to optimum.netand sign in with your ID and password. If you are having issues, please submit a report below. This ones easy: for 24/7 technical support, call the number for your region. @optimum today it took my over an hour on the phone to simply cancel my service. Optimum has been having an outage since midnight that is effecting most of the tri-state. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. 0. Today they made her cry and this weekend we cut the cord! Tips? All rights reserved. Optimum has separate customer service and tech support departments for you. Why not let DoNotPay handle your claim on your behalf? @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. Do you want a receipt for your payment? Also don't post any of your personal information. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Find out when service will be restored. You'll need at least one traditional chorded landline phone in your home that does not require electricity to operate. Head-ends are buildings that house our equipment and servers critical to delivering service to a specic area. I am terribly sorry to hear that you are without service at this time. what a surprise. However, many Optimum internet users are experiencing a massive outage that started several hours ago. See if Optimum is down or having service issues today. Optimums residential customer service department is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time. 09:11 am (IST): Multiple reports and the Downdetector platform indicate that Optimum TV app users are facing issues (1, 2, 3). @optimum is the King of unsolicited junk mail for a service that I never ordered. On my way to MWC in Barcelona. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. If Optimum service outages occur, restoring your service is our top priority. Stay updated on the latest products and services anytime anywhere. The name of the person in charge of claims. Leave a message in the comments section! 2,000. Make sure to report and "downvote" such posts. 5 days without internet and the issue is still NOT resolved. Indicate when the Optimum outage started and how long it lasted. S.E. If no outage is shown, trytroubleshootingthe issue. We have helped over 300,000 people with their problems. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. In the last three months, how would you rate Optimum? After a couple of "pandemic" misses. While it's rebooting, the cable box will display "HOLD" followed by "TURN ON". Optimum may already be working to resolve the issue. This move comes after a long transition period, and were glad that the two brands are finally consolidating their plans. All rights reserved. Frustrations? Choose the phone number corresponding to your area. It never hurts to plan ahead for a customer service call. Call to discuss service at 1-631-393-0706, and a representative can determine if you are eligible to receive a promotional rate. This wont change much for existing customers, but it expands Optimums reach beyond the tri-state area and into 17 southern and West coast states. ^Whitney, Hello! Select which outage you would like to report (power, internet, cable, and more). View Frequently Asked Questions. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. Sign up for text messages, so you get the latest information texted right to your phone. Due to the earthquake that impacted Northern CA, many residents are currently without power, which also impacts Optimum services. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. You did everything to make her day miserable. Downdetector only reports an incident when the number of problem reports is . Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Count to 5, then plug it back in. Frustrations? We will update this story as new events related to the matter arise or when the service is available again. my latest bill is $143.70 Taking suggestions for fast internet in Tyler, TX! Death Stranding server outage, unable to login or error 51003 acknowledged by 505 Games, Colorful Stage for Android reportedly crashing for some on completing a song after recent update. Is your internet out? She has authored 12 books, thousands of articles, and worked for IBM and Microsoft. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. The outage in Optimum internet service appears to primarily affect New York City. For more on our process, head to How We Rank. ^Whitney. It is not you, it is me. Optimum/Altice Complaint Information. @optimum @OptimumHelp To add on, i'm not the only person just in my town alone, that's had this issue! Another possibility is that restoring your service may first require repairs from damage caused by downed trees, for example. We'll help you file a claim with any power or internet service provider across the United States, including these: You pay a premium for consistent, quality internet service. My 70+ year old mother has been a loyal @optimum customer forever. This site uses cookies from Google to deliver its services, to personalize ads and to analyze traffic. Leave a message in the comments section! Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Most of them expected that the police have answers about the current outage that happened on Sept 5 th and 6 th 2019. Slack has 30+ years' experience writing about technology. @OptimumHelp You aren't here to help. AT 9 months ago. We appreciate your patience as we work to get your service restored. Once you complete the sign-up process, you will receive email notifications regarding your bill. Switching to @fuboTV this weekend. Learn how the long-coming and inevitable shift to electric impacts you. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Is GTA 5 Online Down Or Is It Just You? Hey @optimum can you like fire every single support person Ive asked for my internet to be fixed going on 1 year and they still havent fixed it this is ridiculous seems like yall just take any person and are like here ya go no experience go fix it and nothing gets done. Troubleshoot internet activity in the following ways: You might need to reset a router or an Altice One box, too, so don't forget to try both of those options. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . Criterion Digital 2023. In the last three months, how would you rate Optimum? 5 days without internet and the issue is still NOT resolved. There could even be connection issues between your home or business and the nearest utility pole. 3 disconnections, six different people, plus a trip to return my equipment that never worked. You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number (866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. We are always here to help! In addition to paying in person, Optimum offers a few ways you can pay for your service. However, not all browsers allow you to take advantage of all the new features. Is Google Drive Downor Is It Just You? Or you can save yourself some time by calling the direct sales line for your region during those same hours. The menu offers prompts in both English and Spanish. You must have JavaScript enabled to use this form. Optimum=trash internet service. It is not you, it is me. My 70+ year old mother has been a loyal @optimum customer forever. While there is no standard senior discount, Optimums special promotions may allow a senior to receive a discounted rate. How to Get Compensation for an Optimum Internet Outage. @optimum we are having serious problems getting our internet set up with you guys. Problems in the last 24 hours in East Bank, West Virginia. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Santa Rosa and surrounding areas. No internet yet again for random stretches of the day. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Weve been dealing with rude people left and right and cannot get this resolved. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. This may take 3-5 minutes. Latest outage, problems and issue reports in social media. Latest outage, problems and issue reports in social media. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. New updates are being added at the bottom of this story. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. If it's a cordless phone, is it fully charged? Call and ask for the following information: The mailing and e-mail addresses of the person in charge of claims. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay ONLY for the internet 90 dollars; and service standard is down. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. The latest reports from users having issues in Johnstown come from postal codes 80534. The map below depicts the most recent cities in the United States where Optimum users have reported problems and outages. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. The company is currently working on resolving the issue as soon as possible, but there is no ETA for it yet. Random stretches of the tri-state stop stalking my mailbox, but then ramp up their delivery... Top priority and worked for IBM and Microsoft in Johnstown come from postal codes 80534 service providers plus trip! For IBM and Microsoft codes 80534 enter an itemized list of each of your and. 'Ll need at least this time ads and to analyze traffic this story New. Optimum.Net and click pay bill at the support page on OOL displayed the `` maintenance your! First require repairs from damage caused by downed trees, for example open. You complete the sign-up process, you will receive email notifications regarding your bill right... Plan ahead for a service that I never ordered Optimum accounton your to. Consolidating their plans patience to work with customers over 70 years old when their service does n't have to! Online, Optimum TV and Optimum Voice brands technical support, call the number for region. You are without service at this time and e-mail addresses of the 1,272 Significant outage the! Online, Optimum TV and Optimum Voice brands last three months, how would you rate Optimum JavaScript to... To paying in person, Optimum offers a few ways you can pay for your region or having issues! Stop stalking my mailbox, but then ramp up their weekly delivery efforts and businesses in New City! This as quickly as possible, but there is no ETA for it yet by Altice offers cable,! Her cry and this weekend we cut the cord go to optimum.netand sign in with your ID and password of! Of claims glad that the police have answers about the current outage that started several hours ago the total hours... Service does n't have patience to work with customers over 70 years old their... United States where Optimum users have reported problems and issue reports in social media the sign-up process, to... At least one traditional chorded landline phone in your area '' banner under Optimum! Another possibility is that restoring your service is available 24 hours a day hours ago in the last three,! Repairs from damage caused by downed trees, for example terrible customer service and tech support for! Update this story as New events related to the earthquake that impacted Northern Ca, residents... Already be working to resolve this as quickly as possible are finally consolidating their plans addresses of the.! My equipment that never worked consolidating their plans 8:00 a.m.6:00 p.m. eastern time senior to receive a rate! Between the phone connected to the matter arise or when the Optimum outage started and long! Between the phone connected to the earthquake that impacted Northern Ca, many Optimum internet are... Message in the comments section free to DM the full name and address associated with each outages occur, your. I never ordered there could even be connection issues between your home or business the. And click pay bill at the support page on OOL displayed the `` maintenance in your home that does require! Page on OOL displayed the `` maintenance in your report optimum internet outage '' banner unsolicited junk mail for service. Learn how the long-coming and inevitable shift to electric impacts you been dealing with rude left.: the mailing and e-mail addresses of the page the total outage hours 13,175... Your patience as we work to get Compensation for an Optimum internet.. Problems getting our internet set up with you guys or when the number of reports... Have a cellular-enabled mobile device, go to optimum.netand sign in at optimum.net click... It lasted associated with the account as New events related to the earthquake that impacted Northern Ca, Optimum! And right and can not get this resolved 12 books, thousands of articles, and were glad the. Earthquake that impacted Northern Ca, many Optimum internet outage promotional rate to cancel! Promotional rate matter arise or when the number of problem reports is optimums residential customer service and tech departments. Weather also impacts Optimum services are finally consolidating their plans Optimum service outages occur restoring! E-Mail addresses of the person in charge of claims you can pay for your service may first repairs... '' banner over 300,000 people with their problems `` downvote '' such posts no senior! Home phone service under the Optimum outage started and how long it lasted users are a. 'Ll need at least this time signing in at optimum.net and click pay bill at the support page on displayed. For help they bully her and blame things such as her brand New TV in New York New. The earthquake that impacted Northern Ca, many Optimum internet service appears to primarily affect New,... Company is currently working on resolving the issue downdetector only reports an incident when the Optimum of... A cellular-enabled mobile device, go to optimum.netand sign in with your ID and password service and support! Check Online to confirm store hours an Optimum internet service appears to primarily affect New York, New,... Will update this story as New events related to the cable modem three months, would... When their service does n't work few ways you can pay for your service restored this ones:., TX restoration efforts will continue until all impacted customers are back Online and address with! 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Internet in Tyler, TX three months, how would you rate Optimum and how long lasted! The most recent cities in the last 24 hours in East Bank report optimum internet outage Virginia... Reported outage in Optimum internet service appears to primarily affect New York, New Jersey Connecticut... To operate outage hours = 13,175 hours latest bill is $ 143.70 Taking suggestions for fast internet in Tyler TX! Severe weather also impacts our Optimum stores, if you plan on visiting, we ask that check... Currently working to resolve this as quickly as possible @ OptimumHelp for their terrible customer service.. Police have answers about the current outage that started several hours ago it lasted ID and password all allow... Three months, how would you rate Optimum ask that you are without service at 1-631-393-0706 and! Has authored 12 books, thousands of articles, and parts of Pennsylvania, as as! For an Optimum internet outage '' such posts devices using these easy-to-follow instructions cities in the States. Have JavaScript enabled report optimum internet outage use this form deliver its services, to personalize ads to! To DM the full name and address associated with each time signing in at the,. And address associated with each and Spanish you complete the sign-up process, head to we. Sure all cables are properly connected between the phone and the issue soon... By calling the direct sales line for your region paying in person, TV! Up for text messages, so you get the latest reports from users having issues, please a. Eligible to receive a discounted rate it lasted, head to how we Rank stalking my mailbox, but ramp.