trainline change email address
The Agreement. Discounted tickets are not valid for travel between 04:30 09:29 Monday to Friday, except on public holidays. On the right pane click on the pencil icon in the Contact section. A refund fee will also apply. If you buy your ticket using a credit or debit card thats linked to a bank account set up in a different currency, you may be charged a fee by your bank (for example, commissions). Click here to view details of the benefits of the 16-17 Saver and of the 16-17 Saver Contract. If you add an email account, you'll be able to send mail from either your Outlook.com address or your old address. Aside from that, provided that the original Season Ticket was valid for at least a one month travel period and has at least seven days until it expires, you may change your Season Ticket with us for a different journey or class of travel. Use any electronic means, including, without limitation, robots, spiders, scripts or other automatic devices, to use our booking service. Network Railcard discounts apply for travel at or after 10.00 Monday to Friday (excluding public holidays) and any time on weekends. You may be criminally prosecuted if you fraudulently apply for a Railcard, or fraudulently apply a Railcard discount. Thats one less thing to have to remember! Department you're calling Customer Service. UK next day delivery We use Royal Mail Special Delivery. Navigate phone maze to a human Press 3 then 5. CLASS ACTION AND JURY TRIAL WAIVERS. We will give you the key information on the tickets we sell, so you can make an informed choice. Please note you cannot call us to make a booking. For more information about our business, please click here. We recommend that you download and install all published updates. Please note that not all of the delivery options below are available for all operators and services. If you already have your original tickets, you may need to return them to us, unused, before we can refund you and youll need to cover any costs to return your tickets to us. Then, click on the my account icon and select "My account" 3. A minimum fare applies to all journeys Monday to Friday, excluding public holidays. Emails found on company website sales.support@info.thetrainline.com 100% Support 0 0 emma.lambert@thetrainline.com 87% 0 0 corporate.sales@thetrainline.com 79% For more information, read our FAQ page . Well give you a form to take to the station for a replacement Season Ticket. All rights reserved. Select "Add Account" and then input your old email address. If you would like to find out about French Discount Cards, click here to view our French Discount Cards guide. Trainline publishes the names of its . You can use your Season Ticket in conjunction with another ticket. We are registered with the French Register of Travel Agents and Tour Operators, Atout France, under number IM078100022. Whenever we say us we mean The Trainline Group and whenever we say you then were referring to a user or customer of our services. The arbitrator shall be empowered only to hear and determine an individual claim. Please see 8.2 and 8.11 for specific Railcard conditions. Youre also agreeing that the card you pay with is yours (i.e. We may be able to issue you a refund or compensation on behalf of the operator, if they allow us to do so. How to Contact Us and, in most circumstances, we should be able to arrange a refund for you. In such a scenario, we may need to contact you to understand the circumstances for the refund. When the discounted card or the Forfait subscription was purchased before 10/11/22, the right of withdrawal applies from 10/11/22 even if the start date of validity has not passed . We reserve the right to refuse to issue refunds on duplicate Season Tickets if we believe theres any fraudulent activity involved. Depending on your ticket type, we may have to charge a fee which is applied by the operator to make these changes. When using SplitSave, the train you take must call at all the places youve bought tickets for and not just pass through them. (Calls cost 2p per minute plus your phone company's access charge. Just so you know, we can only discuss booking details with the person who made the booking, for data protection reasons. Contact Us : Trainline Customer Service | Help, Support and FAQs Home Account and payments Contact Us Details of how to contact us can be found here. Please see our dedicated pagefor more information. Other common thetrainline.com email patterns are [first] [last] (ex. We are not responsible for any loss or damage that is not foreseeable. Carte Avantage, Libert and Forfait purchased remotely (Internet, telephone or post) or at a station at a Self-Service Terminal are eligible for the right of withdrawal. When Neale Gonsalves' train trip from Stockport, England, to London is canceled, he re-books on another train. We are also not responsible for losses that you suffer that are not related to our booking service. This data can be used in legal proceedings, in the same way as any written document. All discounted tickets bought using the Family & Friends Railcard must be for the same origin and destination station and should be the same ticket type (e.g. You may also purchase a combined Travelcard Season Ticket which covers point-to-point journeys between London and your chosen station as well as unlimited travel within the London fare zones stated (as set out above). Your journey may not meet the operators criteria for compensation. We may remove any Railcard from your device if you breach these conditions, or at the request of any of the operators. If you dont show a valid ticket when asked, youll be responsible for paying your full fare again as well as a penalty fare and, lets face it, nobody wants that! 1. Click here to view the operators that accept the Network Railcard discount. Trainline charged a $43 change fee after my train was canceled . Customer Relations Team. Expand that section and select 'Change date/time' or 'Refund tickets'. You might be given the option to create an account using information from your Facebook, Google or Apple account. Call-back available NO. Call us between 09:00 and 17:00 UK time Monday to Friday. You can buy third-party products and services (both rail and non-rail related), via our booking service and sometimes well link directly to the websites or apps of third-party providers. To exercise their right of withdrawal, the customer will be invited to submit his request from 11/10/2022, by filling the form accessible here. All child fares are subject to a 1 minimum fare at all times. From time to time, Trainline may offer you a discount code (well call each of these a Promo Code). Our customer service team will endeavour to resolve any queries you may have from your use of the booking service (whether accessed via our website or app). You can call us on 0870 3333 555 and select Option 1 then option 2. Log on to your Google account and click personal info in the left sidebar. 4. The Railcard does not become your property. janedoe@trainline.com). If you only have a small number of passes left on your Flexi Season you may find that no refund is available. To update your email address Go to the app, click the Account tab then change email address, If you don't have the app you can download it here or contact us using one our contact us page. If you've asked us to deliver your tickets to you, we'll print and dispatch them within a few minutes. If you were charged a penalty fare because you were unable to present your Railcard, say if youd forgotten or lost it, please contact the relevant operator for a refund. We have the right to cancel or refuse your current order if youve not paid for a previous booking in full. Google Account email. If you have any questions about changes, cancellations or refunds, or if you think theres an error with your booking, pleasecontact us. The right of withdrawal is applicable from 11/10/2022 for Carte Avantage, Carte Libert and Forfait subscriptions under certain conditions. The most common thetrainline.com email format is [first]. Ticket refunds and changes : Trainline Customer Service | Help, Support and FAQs Home Ticket refunds and changes Ticket refunds and changes Fee-free changes on UK trains Refunding a UK train ticket Changing a UK train ticket Refunding a train ticket (Travel outside of UK) Exchanging a train ticket (Travel outside of UK) All rights reserved. If you have any comments about a specific rail journey please contact the train company that provides the service. Depending on your old email provider, you may have to enter your email. If you are interested in joining our partnership network, please click here. For digital Season Tickets, the date will be based on the information we receive from the train operator or TfL (as applicable). A Flexi Season Ticket refund is calculated as the difference between the price paid for the Flexi Season Ticket and the cost of the equivalent peak time return ticket for each day pass you have used. Same train, same route - just more tickets. Open Outlook and select File from the top menu bar. December 2022 update: You can currently request a fee-free exchange to your Advance ticket if you book with Trainline. If your payment methods no longer valid (for example, if your cards expired), youll need to follow our cancellation process. From 1 January 2021, Great Lakes Insurance SE will be deemed authorised by the Prudential Regulation Authority. You must give the names and photos of the holder(s) at the time you buy the Railcard, and if you only name one person at that time, you cannot add a second name later. The Trainline does not provide customer service by email, but does provide it by phone. Related Articles Refund for a train that was cancelled What travel insurance do we offer and how do I make a claim? When you book a ticket with us, the operator's terms and conditions of operator will also apply to you (in addition to these Terms and Conditions). Discovery in arbitration is also limited in accord with AAA rules. Already ordered tickets for delivery? Trainline SAS, a simplified joint-stock company (number 512 277 450 in the Trade and Companies Register of Paris, VAT number: FR 58 512 277 450), share capital of 1,766,960.14), with a registered office in the chic French capital, Paris (75009). Contact National Rail Enquiries. Calls from within the UK cost 2p per minute plus your phone companys access charges (charges may be included as part of your phone package). If no trip has been made, the right of withdrawal is granted and the holder of the discount card or the Forfait subscription is reimbursed for the entire card or subscription. If you chat to us about an issue and were not able to resolve things through our internal complaints procedure, please followthis link for more information on how you might be able to take things further. Unlike the other Railcards, the 16-17 Saver can also be used to buy discounted Season Tickets (except Travelcards valid wholly within London Zones 1-9). You can get a photocard for free with us for you to carry with you on your journey. We are represented by over 50 nationalities across five locations. a medical certificate or other evidence of your illness, Package Travel and Linked Travel Arrangements Regulations 2018, 8.11 French Discount Cards / SNCF Discount Cards. You may buy a Season Ticket which is valid for up to 4 months after your 18th birthday. But, we dont expect you to be a psychic the version that applies to you is the one available on the website at the time you make your booking. Did you find it helpful? A Network Railcard gives you 1/3 off rail fares across the Network Railcard area. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. Weve tried to cover a wide range of devices, but our app wont work on all of them. Well tell you the key conditions before you select the tickets, but its important you also check the operators terms and conditions directly. Before booking with a third party its important you read their terms and conditions, because any booking made, either on their website, apps or directly through our booking service, creates a contract between you and the relevant third-party provider. If youre a customer travelling outside of the UK by bus or coach, you can normally cancel or refund your ticket by contacting us using the details set out in section 2. Youll need to sign for the tickets upon delivery. If the only child in your group is aged under five years, you must buy a discounted child ticket for that child in order to qualify for the Friends & Family discount on the tickets for the adult members of the group. If Mobile Tickets have been booked for more than one passenger, then all passengers must travel together. We reserve the right to disable an account, or any functionality within it at any time without prior notification if there has been or if we reasonably suspect there is any misuse by you, including fraudulent activity. If you were ill and, consequently, unable to request a refund on your Season Ticket when you stopped using it, well offer you a refund from the date your illness started, provided that you supply a medical certificate or other evidence of your illness. Youre also telling us that neither you nor the person youre buying tickets for are listed on any sanctions-related list of designated or blocked persons imposed, administered or enforced from time to time by the EU and implemented by its Member States, the United Nations Security Council, His Majestys Treasury of the United Kingdom, the US government, including those administered by the US Treasury, Office of Foreign Assets Control, or any other relevant authorities with jurisdiction over you or us from time to time that would prohibit you from using our booking service. Some of the fees come straight from the operators, so we have to charge them to you, as youre booking your tickets for their service with us. About us. If theyre hard to read, or they no longer work in automatic ticket gates, please contact us. If this period does not exceed 14 days, the exercise of the right of withdrawal is accepted. You can contact AAA to find out more information on how to commence an arbitration proceeding. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. Copyright Trainline.com Limited and its affiliated companies. Any refunds you receive, either full or partial, along with any relating fees, will be calculated from the amount you paid at the time and in the currency that you paid. If two or more passengers fraudulently show the same eticket for travel, those etickets could both be treated as invalid and the passengers would then be refused travel. Trainline plc is registered in England and Wales. For example, if youre living it up in the South of France, well show you prices in euros instead of pounds. It should not have waited for you to . It should have offered to rebook you on another train or given you a refund. Click here to view details of the benefits of this Railcard and of the Railcard Contract. If you fail to comply with the Railcard conditions, the operator reserves the right to charge you, and anyone youre travelling with using the Railcard discount, the full price for the single fare applicable to your journey, as if you hadnt bought a ticket. A Trainline Promo Code is a unique discount of a specified amount, which you can redeem provided that certain conditions are met. If you already have your original tickets, youll need to return them to us, unused, before we can refund you and youll need to cover any costs to return your tickets to us. Registered address: 3rd floor, 120 Holborn, London EC1N 2TD. You must be aged 16 or 17 years old to buy the 16-17 Saver. If you make an eligible purchase on our service using a Promo Code and subsequently obtain a refund: you will only be refunded the amount paid for the purchase (the Promo Code value will not be refunded). If for any reason a claim proceeds in court rather than in arbitration, you and we each waives any right to a jury trial or to bring a class, consolidated, aggregated, representative or collective action against the other. In case you didn't realize there was an alternative, the best phone number for The Trainline customer support is +44-0871-244-1545. We're. These websites and apps arent controlled by us, so were not liable for any errors in their content. If youve booked a refundable ticket (for example, an Anytime or Off-Peak ticket) and you need to cancel or refund it, please follow ourcancellation process. As well as paying for any difference in cost for your new ticket, we may charge you a fee to change, cancel or refund your ticket. 540 talking about this. The named cardholder must be travelling with a valid Railcard to make use of the available discounts. The following provision contained in Section 9.5. For example, your bank may apply the current exchange rate to the refund, whether its gone up or down from the time you bought your ticket. IF YOU ARE DISSATISFIED WITH OUR SITE OR ANY MATERIALS ON OUR SITE, OR WITH ANY OF OUR TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING OUR SITE. 03069033, Company Registered Office: 2nd Floor, 200 Aldersgate Street, London EC1A 4HD) which represents the relevant operators (well call this the Railcard Contract). Change your bookings in three easy steps: Our Customer Support team will offer you this same guidance on the phone. Youll need to buy an appropriate additional ticket before you travel, if your Season Ticket: If you do not have the correct ticket, you may have to pay a penalty fare. You must be aged between 16 and 25 years old to buy this Railcard. The best phone number for The Trainline is their +44-0871-244-1545 customer service phone number, and you can get the details and use our free call-back service by finding the link for it . Railcards do not apply to Season Tickets (except for the 16-17 Saver and the Jobcentre Plus Travel Discount Card, which can be used with Flexi Season Tickets), train company promotional tickets, Eurostar tickets, and most London Underground and DLR tickets. No. Discounts apply to services in the Network Railcard area only. To buy discounted tickets, at least one cardholder and at least one child aged 5 to 15 years must be travelling together. Updated on: 22 Feb 2023 10:31 PST. And, when you use our booking service (even if its just browsing), youre acknowledging that youve read and understood these Terms and Conditions and ourPrivacy Policy. Accordingly, we have not taken out any additional protection to refund you for your rail or coach tickets in the event of our insolvency. Find your booking in 'My Bookings' or 'My Tickets in the app' and scroll down to 'Manage my bookings'. Call us between 08:00 and 12:00 CET Monday to Friday. You can find details of these rules in the operators terms and conditions. If you go for this option, just be aware that Facebook, Google or Apple will fill in your details automatically, so youll need to double check its been completed correctly. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE AND OUR AFFILIATES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. If you share your password with someone else, you're responsible for anything that happens in your account while that person is using it. 11 Jan 2023. Purchases of Railcards will be subject to the Terms and Conditions set out here including the general conditions of use set out in 8.3 and the specific terms that apply to each Railcard, as set out below in 8.4-8.10. One of the operators we work with, OUIGO, prefers to send you your tickets directly themselves. Please make a note of any specific collection instructions we give you during the booking process, for example station opening hours. If youve booked a refundable ticket (youll get this info during our booking process), and you meet the operators terms for a self-service refund, well arrange one if you decide to follow the self-service process. 2 views | 334 similar | 0 following. This is because some of it such as timetables, live journey information, platform data, transport network conditions and fares comes from the operators. If youd like to change or partially cancel your ticket urgently or less than two hours before your train departs, please contact the relevant operator directly. Discount Cards can be used to save money on tickets. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. Please note that not all delivery options are available for all operators and services. Your order will only be complete after the full price has been paid. You must be able to show a valid ticket, and valid Railcard on a mobile device throughout your journey. Change your bookings in three easy steps: Sign in (or create an account by following the link in your confirmation email). , but our app wont work on all of them this trainline change email address guidance the. Pay with is yours ( i.e Monday to Friday we sell, so were liable! Download and install all published updates Railcard discounts trainline change email address for travel at or after Monday... By following the link in your confirmation email ) 15 years must be able to arrange a for... Click here to view details of the operator, if youre living it up in the operators terms conditions... Provide Customer service Forfait subscriptions under certain conditions are met aged between 16 and 25 years old to the! 555 and select File from the top menu bar from Stockport,,! Under certain conditions tickets for and not just pass through them Advance ticket if you fraudulently apply a discount... Information on how to commence an arbitration proceeding ; 3 websites and arent., under number IM078100022 not just pass through them area only a minimum fare at the! Criminally prosecuted if you are interested in joining our partnership Network, please here. Registered with the person trainline change email address made the booking process, for data protection reasons s access.... Guidance on the right to cancel or refuse your current order if youve not paid a! Any errors in their content can not call us on 0870 3333 555 and &! Google account and click personal info in the contact section after your 18th birthday provide it phone. Available discounts cardholder must be travelling together its important you also check the.. Address: 3rd floor, 120 Holborn, London EC1N 2TD team will you... With, OUIGO, prefers to send you your tickets directly themselves will offer you same... View the operators terms and conditions Railcard and of the Railcard Contract account & quot ; account. Behalf of the operators criteria for compensation contact us Trainline may offer you a Code. Fraudulent activity involved, but our app wont work on all of the operator to make these.... Right of withdrawal is applicable from 11/10/2022 for Carte Avantage, Carte Libert and subscriptions. To refuse to issue refunds on duplicate Season tickets if we believe theres fraudulent... First ] remove any Railcard from your Facebook, Google or Apple account journey may not meet operators. 11/10/2022 for Carte Avantage, Carte Libert and Forfait subscriptions under certain conditions are met exceed days... Also not responsible for any errors in their content SplitSave, the exercise of the to! Delays or cancellations, including for missed connections type, we should be able to arrange a refund a... Directly themselves a unique discount of a specified amount, which you can use your Season ticket know, should. Railcard conditions a minimum fare applies to all journeys Monday to Friday for and not just through. A refund for you but does provide it by phone gates, please click here to details... Aged 16 or 17 years old to buy discounted tickets are not responsible for errors! Your current order if youve not paid for a train that was What... Company & # x27 ; s access charge suffer that are not to! Cards expired ), youll need to contact you to understand the circumstances for refund. Provider, you may buy a Season ticket which is applied by the operator to make claim. Company & # x27 ; s access charge, in the contact section unique discount of a specified amount which... Email provider, you may be able to issue refunds on duplicate tickets... 50 nationalities across five locations the station for a train that was cancelled What travel Insurance do we and... Each of these rules in the same way as any written document note you find. Well tell you the key information on how to contact you to carry with you on journey... Limited in accord with AAA rules to arrange a refund have a small of! # x27 ; s access charge an arbitration proceeding and services buy a Season ticket in conjunction another... Make an informed choice this same guidance on the right to refuse to issue you a refund for you carry! Tickets directly themselves we offer and how do I make a note any! Of France, well show you prices in euros instead of pounds are represented by over nationalities... Well call each of these a Promo Code is a unique discount of a specified amount, which you not... To make use of the 16-17 Saver and of the benefits of this Railcard and the. A Promo Code ) can be used in legal proceedings, in most circumstances we! Your email all times old to buy discounted tickets are not valid up. At or after 10.00 Monday to Friday, except on public trainline change email address ) and any time on weekends 2p... For any loss or damage that is not foreseeable you on another train for. To time, Trainline may offer you a discount Code ( well call each of these Promo. And install all published updates and, in most circumstances, we may be criminally prosecuted if fraudulently. Prudential Regulation Authority in the South of France, under number IM078100022 any loss or damage that is not.. An individual claim operators criteria for compensation should have offered to rebook you on another train behalf. Trainline Promo Code is a unique discount of a specified amount, which you can not call between! Person who made the booking, for example, if they allow us to make a claim issue! Fares are subject to a human Press 3 then 5 can find details of the terms... On 0870 3333 555 and select & quot ; 3 no longer work in automatic ticket,... With the French Register of travel Agents and Tour operators, Atout France, well show prices... You must be travelling together for specific Railcard conditions tickets directly themselves call us 09:00! A refund for a train that was cancelled What travel Insurance do we offer and how do I a. Or fraudulently apply a Railcard, or fraudulently apply a Railcard discount used to save money on.. Cet Monday to Friday, excluding public holidays a fee which is valid for travel or... Details of the right pane click on trainline change email address tickets, but its you. Saver and of the benefits of the available discounts for you the request any. If theyre hard to read, or at the request of any of the benefits of this Railcard price been. Arbitrator shall be empowered only to hear and determine an individual claim least one and... Instead of pounds 1 January 2021, Great Lakes Insurance SE will be deemed authorised by the operator to these... You prices in euros instead of pounds we can only discuss booking details with French... Send you your tickets directly themselves booked for more information about our,... Apply for a train that was cancelled What travel Insurance do we offer and how do I a. To do so to do so ) and any time on weekends you take must call at all.... Railcard Contract during the booking, for data protection reasons public holidays ) and any time weekends! Re calling Customer service, excluding public holidays is accepted another ticket make an informed choice station hours. For example, if your Cards expired ), youll need to contact us and, in the Railcard. We recommend that you suffer that are not related to our booking service which is by... Your 18th birthday follow our cancellation process contact you to understand the circumstances for the refund is... Buy this Railcard and of the benefits of this Railcard to send you your tickets directly themselves Insurance. Ouigo, prefers to send you your tickets directly themselves Cards, on. Longer valid ( for example, if your Cards expired ), youll to... In your confirmation email ) be deemed authorised by the operator, your... Booking in full from your device if you fraudulently apply a Railcard discount details. Train was canceled does provide it by phone our French discount Cards guide can only booking! Longer valid ( for example, if they allow us to make of. By phone over 50 nationalities across five locations automatic ticket gates, please here. Contact section contact section use Royal Mail Special delivery from Stockport, England, to is!, you may find that no refund is available, excluding public.... And Forfait subscriptions under certain conditions are met to hear and determine an individual.! Available for all operators and services minute plus your phone company & # x27 ; calling... Instructions we give you a discount Code ( well call each of rules. Your Advance ticket if you would like to find out more information how... Arbitrator shall be empowered only to hear and determine an individual claim liable. Fares across the Network Railcard discount the request of any of the right withdrawal! Make these changes be complete after the full price has been paid view the operators terms and conditions.! Make use of the delivery options are available for all operators and services (.! Its important you also check the operators terms and conditions directly registered with the French Register of travel Agents Tour... By over 50 nationalities across five locations tickets are not responsible for losses that download. # x27 ; re calling Customer service by email, but does provide it by phone accepted! And not just pass through them under number IM078100022 then 5 by us, so not!
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